Telemarketing Help Desk

Take over the daily management of this group of seven individuals at two call centers.  Upon my arrival the operations were in shambles, the group frequently drew the ire of top management and many experienced staff had left the firm.

Upon analysis it became clear that there were no formal procedures or systems in place to address management concerns.  I instituted a turnaround plan that dramatically increased the overall performance of the group.

Within six months of taking over, this group was frequently praised in meetings of C-level executives for their outstanding performance.