Technology Infrastructure Proposal
Analyze the current technology infrastructure and meet with senior management to assess future requirements. Create a plan to modernize the systems environment – providing site-to-site redundancy and the opportunity to utilize current web-based systems.
Categories: Projects Tags: Conversion, DATABASE, Novell, Unibase, Windows NT
Y2K Transition Plan
Create and supervise the execution of a plan for a large data entry firm with approximately 120 workstations, in a WAN environment, which would:
- allow absolute minimum expenditures
- could be implemented in a relatively short period of time
- would allow the company to continue operations into the year 2000
The team conducted an extensive inventory of all workstations and server infrastructure, identifying workstations and servers which could not transition to Y2K. These systems were either given software and firmware upgrades or replaced.
The plan was successfully designed and executed and the transition to Y2K occurred without incident.
Categories: Projects Tags: 8088 Assembler, Novell, Unibase, Windows NT
Vendor Relationship Management
Managed strategic relationships with two major marketing database companies. I negotiated an agreement which allowed all parties to enhance the competitive data contained in their respective databases. During the negotiations, I also found creative ways to maximize revenues for all parties. My efforts allowed the firm to have access to an enormous volume of fresh marketing lead at minimal cost.
Categories: Projects Tags: DATABASE, DB2, SQL, SQL Server, Vendor Management
Telemarketing Help Desk
Take over the daily management of this group of seven individuals at two call centers. Upon my arrival the operations were in shambles, the group frequently drew the ire of top management and many experienced staff had left the firm.
Upon analysis it became clear that there were no formal procedures or systems in place to address management concerns. I instituted a turnaround plan that dramatically increased the overall performance of the group.
Within six months of taking over, this group was frequently praised in meetings of C-level executives for their outstanding performance.
Categories: Projects Tags: Management, PERSONNEL, SQL Server, Windows
Telemarketing Leads Management
Design a strategy to maximize the contact ratio and close rates of a fixed pool of leads encompassing 14 distinct languages. Meet with senior call center staff to forecast requirements and insure a consistent flow of leads to the dialer. Negotiate with outside vendors to insure that leads were processed and returned within acceptable parameters.
Categories: Projects Tags: Contract Negotiations, DATABASE, SQL, SQL Server, Sybase, UNIX, Vendor Management, Windows
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