Help Desk Software
Designed and led the development of a comprehensive Help Desk ticketing system. Software had an Artificial Intelligence component to facilitate expedient responses. It allowed a technician to key in a description of the issue. It would then suggest a series of solutions ranked based on their previous effectiveness. Many Management Reports were also provided.
Additionally, it also facilitated a revenue boosting subscription service whereby data was shared with other organizations allowing them to use and contribute to the ever growing knowledge base.
LAN Administration
Provided various LAN Management and Administrative functions to over 160 users at a WAN site of over 400 users. Create customized reports, diagnose hardware/software failures, setup new users, perform LAN diagnostics to increase throughput/efficiency. Instituted site-wide standards for software license tracking and remote support capabilities.
Airport Status Map
FedEx Package Tracking
Find A Zip Code
UPS Package Tracking
US Postal Package Tracking
