SteveMaziarz.com » Pascal

Help Desk Software

Steve Maziarz — Sat, 31 Oct 2009 18:03:21 +0000

Designed and led the development of a comprehensive Help Desk ticketing system. Software had an Artificial Intelligence component to facilitate expedient responses. It allowed a technician to key in a description of the issue. It would then suggest a series of solutions ranked based on their previous effectiveness. Many Management Reports were also provided.

Additionally, it also facilitated a revenue boosting subscription service whereby data was shared with other organizations allowing them to use and contribute to the ever growing knowledge base.

OnSchedule II

Steve Maziarz — Sat, 31 Oct 2009 15:59:03 +0000

This employee scheduling system tracks various categories of time in organizations that operate using a rotating shift schedule. It is ideal for insuring that minimum staffing levels are in effect while scheduling employee time off and providing for conflict resolution. It also tracks employee certifications and skills inventory. Managed development and planned its commercial launch.

Employment Advantage Resource Network

Steve Maziarz — Sat, 31 Oct 2009 15:54:59 +0000

Assisted a small firm in the preparation of a business plan for a nationwide employment service. Developed a scalable technical infrastructure plan to accommodate the dissemination of large volumes of information. Worked with owner to design internal systems, operational plan, marketing materials and financial forecasts.

Performance Exception Reporting

Steve Maziarz — Sat, 31 Oct 2009 15:51:44 +0000

An add-on enhancement developed for a major power company that helps management track deviations from standard operating parameters. This system collects information on-line and reports those points outside user set criteria. It was developed in response to EPA pollution requirements.

Automated Data Distribution

Steve Maziarz — Sat, 31 Oct 2009 15:47:59 +0000

This is another enhancement developed for a major power producer to gather certain information and automatically distribute it to various programs for statistical analysis and subsequent graphing. These reports are given to top management and the EPA. This system, which I suggested, will save the company approximately five man weeks each year.

Software Evaluation and Documentation

Steve Maziarz — Sat, 31 Oct 2009 16:41:48 +0000

Assist a medical equipment manufacturer in evaluating and documenting an automated testing system. Their vendor went out of business and left them with little documentation. This task involved a thorough analysis of the existing software and subsequent documentation and enhancements.

Tele-Radiology

Steve Maziarz — Sat, 31 Oct 2009 15:35:46 +0000

Revolutionary in it’s day, I designed a system to allow automated transmission of NMRI, CAT and XRAY images from a hospital to an off- site radiologist for review on a personal computer. The system saves valuable time in providing patient services. This PC based product has tremendous cost advantages over existing systems.

The system was designed to service hospitals and radiologists in rural environments, where the time it would take for a staff radiologist to get to the hospital from his home could be an hour or more.

Quotation System Enhancements

Steve Maziarz — Sat, 31 Oct 2009 15:32:56 +0000

These enhancements to an already existing system helped speed operations and added automated error recovery procedures. Additional software was developed for purging, archiving, reporting and maintenance purposes. This was for a printing firm.

Quotations System

Steve Maziarz — Sat, 31 Oct 2009 13:55:10 +0000

Developed for a printing firm, this system was used in the inside sales department and ran in a LAN environment of ten workstations. The software allows users to input specifications about the print job and calculates pricing. It also tracks ordering information and provides management with several statistical reports. The system also incorporates the ability to automatically FAX out a quotation.

Employee Time Accounting

Steve Maziarz — Sat, 31 Oct 2009 13:46:19 +0000

Written for a large industrial firm, this software allows detailed tracking and analysis of employee time. It provides departmentalized totals and its output is used to supplement a mainframe payroll system. The client estimates that it has saved them close to $80K since its inception.