Sales Logix CRM Implementation
Managed a team of four people in the installation and extensive customization of the Sales Logix software. Planned and directed the data conversion efforts and import of several purchased prospecting databases. Developed interface to external data sources. Conducted training seminars at various locations throughout the United States for the sales force.
We made extensive customizations to this Delphi based product. This involved an intensive period of training for the programming team to learn the internal structure of the product. I also led a number of training sessions teaching the team the basics of Delphi.
Additionally, I developed a custom module for Sales Logix and a series of Excel macros and VBA modules which facilitated the exchange of data between a large number of custom spreadsheets used by the sales force and Sales Logix. This saved hours of re-keying and preserved the accuracy and integrity of the data.
Categories: Projects Tags: Access, Conversion, DATABASE, Delphi, eCommerce, Excel, Oracle, SQL Server, Windows
Document Scanning System
Designed and managed the implementation of a system for a large government contract that would allow our firm to receive scanned images of documents, display them on screen and allow operators to key from image. Images were wither served from a centralized server, or via CD-ROM from the individual workstation, depending on how they were received.
Categories: Projects Tags: Access, DATABASE, Document Imaging, Graphics, SQL, SQL Server, Windows
Vendor Relationship Management
Managed strategic relationships with two major marketing database companies. I negotiated an agreement which allowed all parties to enhance the competitive data contained in their respective databases. During the negotiations, I also found creative ways to maximize revenues for all parties. My efforts allowed the firm to have access to an enormous volume of fresh marketing lead at minimal cost.
Categories: Projects Tags: DATABASE, DB2, SQL, SQL Server, Vendor Management
Telemarketing Help Desk
Take over the daily management of this group of seven individuals at two call centers. Upon my arrival the operations were in shambles, the group frequently drew the ire of top management and many experienced staff had left the firm.
Upon analysis it became clear that there were no formal procedures or systems in place to address management concerns. I instituted a turnaround plan that dramatically increased the overall performance of the group.
Within six months of taking over, this group was frequently praised in meetings of C-level executives for their outstanding performance.
Categories: Projects Tags: Management, PERSONNEL, SQL Server, Windows
Telemarketing Leads Management
Design a strategy to maximize the contact ratio and close rates of a fixed pool of leads encompassing 14 distinct languages. Meet with senior call center staff to forecast requirements and insure a consistent flow of leads to the dialer. Negotiate with outside vendors to insure that leads were processed and returned within acceptable parameters.
Categories: Projects Tags: Contract Negotiations, DATABASE, SQL, SQL Server, Sybase, UNIX, Vendor Management, Windows
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